Thank you for providing your contact information! Here’s an updated version of the policies for your Apparel & Accessories brand, incorporating the details you provided:
Returns & Refunds Policy for Apparel & Accessories
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Eligibility for a Return
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging (with tags attached).
- Unworn (for clothing) or unused (for accessories) and free of any stains, odors, or signs of wear.
- For hygiene reasons, certain items (such as undergarments, swimwear, or jewelry) may not be eligible for return if the packaging has been opened.
Non-returnable Items
- Undergarments and Swimwear (for hygiene reasons)
- Jewelry and Accessories (if the tags or packaging have been removed)
- Customized or personalized items (such as monogrammed items or custom-made clothing)
- Sale or discounted items (unless stated otherwise in the promotion)
- Beauty products or cosmetics
Partial Refunds and Exchanges
In certain situations, partial refunds may be granted or exchanges may be issued for the following reasons:
- Items that show signs of use or damage.
- Items returned more than 30 days after delivery.
- If an item is not in its original condition (e.g., clothing that has been worn or washed).
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If you are approved, a refund will be processed to your original payment method. The time it takes for the refund to appear depends on your bank or payment provider (usually within 7-14 business days).
Late or Missing Refunds
If you haven’t received your refund yet:
- Double-check your bank account.
- Contact your credit card company or bank as it may take some time before the refund is officially posted.
- If you’ve done all of the above and still haven’t received your refund, please contact us at info@zenicenterprises.com.
Sale Items
Only regular-priced items are eligible for a refund. Sale items are non-refundable unless stated otherwise during a special promotion or sale.
Exchanges
We only offer exchanges for defective, damaged, or incorrect items. If you wish to exchange an item:
- Contact us at info@zenicenterprises.com with your order details.
- Send the item to the address provided for the exchange.
Gifts
If the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be sent to you once the item has been processed. If the item wasn’t marked as a gift, we will issue a refund to the gift giver and they will be informed about your return.
Shipping Returns
To return your product:
- Send it to: Shehzad Street, Capital Road, Model Town, Sialkot 51310.
- You will be responsible for paying for your own return shipping costs. These costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund.
Shipping Time for Returns/Exchanges
Depending on where you live, the time it may take for your exchanged product to reach you may vary. For high-value or high-priority items, consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for any lost or damaged returns.
Need Help?
If you have any questions regarding our returns, refunds, or exchanges, please contact us at info@zenicenterprises.com or reach us via Whatsapp at +923207839272.
Terms & Conditions for Apparel & Accessories Brand
1. General Information
By using our website or purchasing from our store, you agree to the following terms and conditions. These terms apply to all users, visitors, and customers of our site.
2. Product Availability
Our products are subject to availability. We strive to provide accurate information about stock, but in rare cases, some items may go out of stock after you place your order.
3. Prices and Payment
- All prices on the website are displayed in [currency].
- Prices may change without notice, but orders that have been confirmed will not be affected by changes in price.
- Payments can be made using a variety of secure payment methods, including credit/debit cards, PayPal, etc.
4. Shipping and Delivery
We offer [domestic/international] shipping. Shipping times and costs are calculated at checkout based on your location. Please note that delivery times may vary due to third-party carrier services or unexpected delays.
5. Intellectual Property
All content on the website, including but not limited to images, text, logos, and branding, is owned by our brand and is protected by intellectual property laws. You may not use, copy, or distribute content without permission.
6. Limitations of Liability
We are not responsible for any damages, losses, or inconveniences caused by delays, errors in the product descriptions, or other issues that might occur during the purchasing process or after purchase.
7. Modifications to Terms and Conditions
We reserve the right to update these terms and conditions at any time. We will notify customers of significant changes through a prominent notice on our website.
8. Governing Law
These terms and conditions are governed by the laws of Pakistan.
Privacy Policy
1. Information Collection
We collect personal information when you make a purchase, create an account, or sign up for our newsletter. This may include your name, email address, shipping address, phone number, and payment details.
2. Use of Information
Your personal information is used solely for:
- Processing and fulfilling orders
- Communicating with you regarding your order status
- Providing customer support
- Marketing purposes, with your consent
3. Data Protection
We take your privacy seriously and use encryption and secure payment gateways to protect your personal data. We do not share your data with third parties unless necessary for processing your order.
4. Cookies
Our website uses cookies to improve user experience. By using our website, you consent to the use of cookies.
5. Changes to Privacy Policy
We reserve the right to update this privacy policy. Any changes will be posted on this page, and they will take effect immediately.
6. Contact Information
If you have any concerns about our privacy policy, please contact us at info@zenicenterprises.com.
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